Bug Reports


Defect/Bug/Issue Report

Defect/Bug/Issue Report

Thanks for taking the time to help us make LoneAlarm better. Please complete as much as possible of the form below and then click on Submit at the bottom when you are finished.

Your Full Name helps us respond to you.

Your LoneAlarm User Name helps us find your data in the database and log files

If you have a company or corporate account.

Your phone number helps us contact you to better understand the problem.
Please provide your full international number e.g. +43123456789

We need your e-mail address to update you on the progress of your report.

Please describe what the Defect/Bug/Issue is so we can assign it to the right person for action.

Please tell us what type of phone you have and the operating system version you are using.
You can usually find the operating system version on the settings page.

You can find this on the LoneAlarm App settings page at the the bottom. It will look something like 1.1.38.

Tell us in as much detail as possible about the Defect/Bug/Issue.
Please include details of the network you were using, your location and the date and time of the issue to help us find information about it in our log files.

Please include any setup or preparation work needed and the steps we can take to reproduce the problem.

Describe your results and how they differed from what you expected.

Provide information on steps taken to isolate the problem.
Under what conditions or circumstances does the problem occur or not occur.

If you know how to work around the issue please tell us below.

If there is a workaround for the problem, please describe it in detail.

Please document any additional information that might be useful in resolving the problem.

Please tell us where you thing the issue belongs.

It help us find and fix the problem if you have been able to reproduce it and tell us what you did.

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