Overview Tutorial

The LoneAlarm system consists of:

  • You
  • The LoneAlarm App on your phone
  • The LoneAlarm Emergency Response server
  • Your Emergency Responders

LoneAlarm allows you to raise an alarm to your nominated Emergency Responders:

  • Manually by pressing the big red Panic Button
  • Automatically using the Interval Timer or the Fall Detection system

When an alarm is raised, a message goes from your mobile phone to the LoneAlarm Emergency Response Server. The Emergency Response Server then looks up your nominated Emergency Responders and sends all of them an Assistance Needed message as an SMS message and/or and e-mail message with the details of the Alarm and your location.

The system only operates if you are within mobile data range and your Emergency Responders are able to receive the message.

If you wish to use LoneAlarm when traveling overseas or outside your mobile carrier’s coverage area, ensure Data Roaming is enabled on your mobile phone.

The LoneAlarm system only raises an alarm if you have configured your Emergency Responder details on the LoneAlarm app’s Settings page on your smartphone!

The alarm types are:

  • Low-Battery – the battery level of your phone has fallen below the threshold, you should recharge your battery. If the LoneAlarm App is installed on the phone of a child or aged person, the Emergency Responder may have to make arrangements with them to recharge the phone battery. A follow-up alarm is generated when the phone is placed on charge.
  • Panic – you have pressed the panic button. An appropriate response is required from your Emergency Responder.
  • Fall – the LoneAlarm App has detected a fall. You may be incapacitated or unconscious. You have been unable to disable the alarm during the warning time. An appropriate response is required from your Emergency Responder.
  • Interval Timer – the interval timer has expired on your phone. You may be trapped, incapacitated or unconscious. You have been unable to disable the alarm during the warning time. An appropriate response is required from your Emergency Responder.
  • Out of Range –  if the phone enters or leaves mobile coverage range, an alarm will be generated. Set the Out Of Range time to delay sending the message if you move in and out of range a lot.

You should brief your Emergency Responders on what to do when they get a message. Our suggested procedure is:

  • Determine the type of alarm reported in the alert message and act accordingly.
    • A panic, fall or interval-timer alarm should receive priority over a low-battery alarm.
  • Once your responder has determined that they need to respond to the alarm they should:
    • Try to call you on your mobile phone to make sure everything is alright.
    • If they can’t contact you call somebody else at your current location and ask them to check on your safety.
    • If you are working alone call the emergency services, explain the situation and ask them to send a response crew to you.
  • If your emergency responder receives an Assistance Canceled message they should still contact you to make sure everything is OK.

The LoneAlarm App goes through three stages of operation:

  • Monitoring – where the system operates (in the background) looking for the events you have enabled
  • Warning – where an event has been detected and a local audible warning is sounding to warn you that an alarm message is about to be sent.
    • You can cancel all warnings and return to Monitoring mode by pressing the “I’m OK” button (the big tick in the blue disk at the bottom of the screen).
  • Alarmed – where an alarm message has been sent to the LoneAlarm Emergency Response Server and the server has sent Assistance Needed messages to your nominated Emergency Responders.
    • When you are in Alarm mode the local audible alarm will also be sounding.
    • The audible alarm will sound until the “I’m OK button” is pressed. When the “I’m OK” button is pressed an Assistance Canceled message is sent to your nominated Emergency Responders to let them know that you are OK.
    • They should still contact you to check that everything is alright. When you press the “I’m OK” button the local audible alarm is disabled and the LoneAlarm App returns to Monitoring mode.